Affordable Cloud for

Is Your $1 VPS Really One Dollar?

Yes our $1 VPS is indeed one dollar for the first month and after this promotional period, you have the option to accept the regular billing plan or cancel. Get VPS for 1 Dollar from CloudSurph.

How long does it take for an order to process?

Most orders take 1 min to process however dedicated server orders take 24-72 hours to process. International transactions can sometimes take a bit longer for verification.

What can I not do?

Please read our terms of service under usage of network

How long does it take for a VPS to be ready?

Most VPS setup is under less than 1 minute. Get VPS for 1 Dollar from us.

How extensive is your support?

We offer support for all our products. For fast responses join our live chat otherwise submit a ticket and our customer support team will email you shortly.

How can I pay for my service?

We take credit cards, PayPal or BTC. All of our services like cloud VPS hosting, dedicated hosting & much more are automatically enrolled in a monthly payment plan.

What are your live chat hours?

Our live chat is online 24/7.

What virtualization technology do you use?

XEN-PV and KVM, please visit our blog page to learn what is the difference and what might be right for you.

Are your services managed?

No, we manage our services.

Do you offer fully managed services?

We do offer managed hosting services plan which covers everything up to the application level. visit our “Fully Managed Cloud Hosting” page to get more information.

How do I setup my Windows VM?

You can connect via the serial console provided in your SolusVM control panel, or use PuTTY (Windows) or a terminal (Mac/Linux) for SSH desktop access.

How long does it take for an order to process?

Most orders take 1 min to process however dedicated server orders take 24-72 hours to process.

How do I cancel my service?

Make sure you copy what you need from your service. After contact, our support and we can cancel your service.

How do I connect to my VPS?

On the control panel, we recommend using the serial console button to access it. However, if you would like to access it via your desktop PuTTY should be used.

How can I add more IP addresses?

Most services have a “add extra” option button but you could email us if you forgot to add or left it blank.

How long do I have to get a full refund?

We offer up to 24 hours after your purchase for a full refund.

I get an error when I try to change my root password

The password you’re using has characters that are now allowed. Our suggestion is to increase the length of your password rather than using special characters.

What are your live chat hours?

Our live chat is online 24/7.

How do I connect to my Windows VPS Hosting?

To enable remote desktop connection to your Windows VM please follow the guide from the video link.

Where is CloudSurph’s data centers located?

CloudSurph’s data centers in the US are located in the following states Maryland Michigan Arizona and in Europe: Helsinki Finland, Nuremberg and Falkenstein Germany. Our data centers are fully scaled and capable to run virtually any amount of private servers and is backed by state of the art power and cooling facilities.

How secure is your data center?

Our data centers is monitored by a 24×7 security team via CCTVs and is only accessible by authorized engineers that must pass background investigations and use two step security authentications such as access card and fingerprint reading. All work done in our data centers is recorded via security cameras all around the premise.

How do I cancel my service?

Make sure you copy what you need from your service. After contact our support and we can cancel your service.

How long do I have to get a full refund?

We offer up to 24 hours after your purchase for a full refund.

How long does it take for an order to process?

Most orders take 5 mins to process however dedicated server orders take 24-72 hours to process.

Does your service ever go down?

Our uptime promise means ours servers will be up 99.99% of the time. In the event of your service being inaccessible contact our customer for questions.

What are your live chat hours?

Our live chat is online 24/7 but our proactive response hours are designed around 7am-6pm US eastern time.

Do you charge for bandwidth overage?

No, we suspend your service when you reach your limit. We do offer extra bandwidth that you can purchase if you want ahead of time.

How can I pay for my service?

We take credit cards, PayPal and BTC. All of our services like Cloud VPS Hosting, Dedicated Hosting, Windows VPS Hosting, VPS For 1 Dollar are automatically enrolled in a monthly payment plan.

Do you store credit card information?

No, We do not store any credit card information. Our credit card transactions are processed through our third-party merchant service.